RETURNS AND REFUNDS

RETURN CONDITIONS

In the event of failure to comply with one of the above conditions, agenorie.com reserves the right not to accept the returned goods and to send them back to the Customer at the latter's expense. We will check the quality of the product and issue the refund only if it meets the conditions of the return policy.

HOW TO MAKE A RETURN

On agenorie.com you can request a return completely independently. Follow the instructions below:

1 - First log in to your account - CLICK HERE
2 - Complete the login
3 - Select the Order
4 - Choose which products to return and indicate the reason for each product.

The request will be taken care of by our operators. You will receive an email with instructions for returning the item.

*The return is the responsibility of the Customer. The refund will be made to the same payment method used, from the moment the goods return to our logistics center.

The return must be sent to the following address:

Trophee DMN Division – Eshop
Via Monteleone di Fermo, 23
00156 Rome (RM)
Italy

POLICY

Shipping costs related to the return of the goods are borne by the customer. Remember that the responsibility for the return lies with the customer until the package reaches our office, which is why we recommend using a traceable and insured shipping system. Please note: we remind you that extra-European shipments are Delivery Duty Unpaid (DDU ). This means that the final price does not include any import taxes or customs clearance fees. The customer will be responsible for paying this sum. Please contact your local customs for further information.

PRODUCT CARE

Items must be returned in the same condition they were originally sent in, neatly packaged and with the returns tag still attached.

Returned items must not have been worn, washed or altered in any way. The soles of the shoes must be in perfect condition and show no signs of use.
Items must be returned with all original labels, wrapping and other accessories (dustbags, clothing covers, etc.) received in the package.
Footwear and accessories must be returned in their original packaging, which must not be damaged or altered or used as a shipping box.

CASES OF EXCLUSION OF THE RIGHT OF WITHDRAWAL

The right of withdrawal from the contract of sale or supply of the Products by the User is excluded in relation to:

To the supply of tailor-made or clearly personalized Products

For further clarifications, contact the Owner at the email address care@agenorie.com.

GENERAL INFORMATIONS

All purchases made on agenorie.com can be returned within 28 days from the date of receipt of the order. The right of withdrawal can be exercised with reference to certain products and services indicated in the art. 55, Legislative Decree 206/2005 (Consumer Code).

DO YOU NEED ASSISTANCE?

Contact our Customer Service using our Chat . The service is available from 10:00 to 18:00 - from Monday to Friday. If you prefer, open a Ticket in the dedicated section.

REQUEST SUPPORT